Quality Assurance Analyst (140-14)

Req Code: 
140-14
Category: 
Quality Control
Job Location: 
Rock Hill, SC
Job Summary: 

The Quality Assurance Analyst is responsible and accountable for the Company’s quality performance.  They will operate seamlessly within the organization to drive results and establish a quality based culture.  They will lead, manage, and guide assigned aspects of the Company’s continuous improvement journey to improve its products, services, and processes.  Products include 3D printers, stereo lithography systems, selective laser sintering machines and all associated materials; Services include customer call center and field support, sales, and customer service. Processes include all the activities associated with operating the enterprise including the order-to-cash and purchase-to-pay cycles.  

Responsibilities: 
  • Working, identifying and effectively communicating with internal functional areas to execute, measure and maintain quality performance, identify priorities, establish objectives, and execute to those objectives
  • Leading the development and implementation of controls and systems to assure high quality results
  • Create and execute test strategies for products that verify enhancements meet business requirements and user expectations
  • Detecting and cataloging defects / issues with appropriate detail so they can be resolved quickly and effectively
  • Collaborating with Software Development, Web Development, Business Analysts, Project Management, and support teams to verify the products / information / data  retain a high quality standard among users
  • Performing assigned duties associated with typical quality systems including but not limited to corrective actions, inspection and tests, non-conforming materials, audits, supplier approvals, etc.
  • Preparing and performing data analysis for reports, audits, improvement plans, quality objectives, metrics, audits and communications to support quality and operating excellence
  • Developing and implement systems to collect, analyze and report data and information to improve quality systems, products and user-friendliness of information to reduce costs and improve performance
  • Performing root cause analysis, the implementation of process and product controls, advanced quality planning tools, statistical analysis, testing/inspection method and resolution of problems, etc. to improve supplier performance
  • Performing value added analysis to identify waste and driving cost reductions and supplier performance improvements
  • Some travel may be required
Qualifications: 

Education and Training:

  • Bachelor's Degree in Computer  Sciences, Computer/Software  or Industrial Engineering or equivalent combination of education and relevant experience

Experience:

  • Client server and/or web-based applications
  • Mapping system architecture, data mining, web based applications, etc.
  • Writing interface requirements/documents between systems
  • Report preparation and presentation
  • Working both independently and in a team-oriented, collaborative environment is essential

Knowledge, Skills & Abilities:

  • Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
  • Effective verbal, advanced written and interpersonal communication skills
  • Familiar with Quality Assurance practices
  • Results and detail orientation
  • Visual basic
  • MS Office (Excel, Word, Project, PowerPoint)
  • Oracle 11i