Quality Manager (137-14)

Req Code: 
Quality Control
Job Location: 
Andover, MA
Job Summary: 

The Quality Manager is responsible and accountable for the Company’s quality performance.  They will operate seamlessly within the organization to drive results and establish a quality based culture.  They will lead, manage, and guide all aspects of the Company’s continuous improvement journey to improve its products, services, and processes.  Products include 3D printers, stereo lithography systems, selective laser sintering machines and all associated materials; Services include customer call center and field support, sales, and customer service. Processes include all the activities associated with operating the enterprise including the order-to-cash and purchase-to-pay cycles.  

  • Working with internal functional areas to establish, measure and maintain quality performance, identify priorities, establish objectives, and execute to those objectives
  • Leading the development and implementation of controls and systems to assure high quality results of manufactured, purchased and new developed products and processes.
  • Leading the executing of typical quality systems including but not limited to corrective actions, calibration, inspection and tests, non-conforming materials, audits, etc.
  • Preparing reports, improvement plans, quality objectives, metrics, audits and communications to support quality and operating excellence
  • Leading direct reports to effectively achieve departmental and company goals and requirements
  • Acting as the focal point for communicating customer quality concerns and issues within the organization
  • Engaging with customers to diagnose issues, identify root causes, and implement sustainable solutions.
  • Training, developing, and coaching internal resources and key suppliers in continuous improvement methods and tools
  • Leading efforts to develop, implement and maintain quality systems and a culture of continuous improvement
  • Managing, directing, and controlling supplier quality to identify, measure, communicate, and drive supplier quality performance improvements
  • Continuously improving the quality of current products, services, and processes by utilizing traditional and emerging analytical techniques and problem-solving methods
  • Conducting continuous improvement events (kiazens) both internally and with key supplier to resolve quality issues
  • Managing all systems related to quality to ensure products and services meet customer requirements. 
  • Responsible for quality testing and reporting of resin manufacturing materials
  • Responsible for obtaining certificate of analysis data on raw materials and finished product materials internally and externally, and providing as required to customers
  • Developing and managing to the approved budget
  • Some travel required

Education and Training:

  • BS degree
  • Six-Sigma Green or Black Belt Certification a plus
  • Current CQA or CQE Certifications a plus


  • At least five years of quality leadership experience in a management or supervisory role, manufacturing environment preferred
  • Lean Manufacturing and/or Continuous Improvement Experience
  • ISO 9000 or equivalent experience

Knowledge, Skills & Abilities:

  • ISO 9001 Certification
  • Root Cause Analysis tools and Corrective Action Systems
  • Advance quality planning (flowcharts, FMEA’s, control plans)
  • Statistical methods (Design of Experiments, Statistical Process Control (SPC), etc)
  • Lean Manufacturing, Six Sigma, Auditing, Corrective Action Systems
  • SAS, Minitab or equivalent statistical analysis software
  • MS Office (Excel, Word, Project, PowerPoint)
  • Oracle 11i