Global Sales Coordinator (104-13)

Req Code: 
104-13
Category: 
Customer Service
Job Location: 
Rock Hill, SC
Job Summary: 

The Global Sales Coordinator is responsible for managing the domestic and international order process from intake to delivery.  The individual will serve as a highly visible intermediary between the customer and internal departments; Sales, Supply Chain, Logistics, Finance, and Executive Management.

Responsibilities: 
  • Prepare sales quotations, proposals and agreements
  • Prepare CTAs (Credit Term Approvals) and obtain appropriate approvals through credit department
  • Prepare DAFs (Discount Approval Forms) and submit for approval
  • Maintain order register as communication tool for all departments involved in the machine process
  • Enter orders and update customer information in Oracle
  • Maintain system folders for revenue recognition per SOX policy and procedures 
  • Prepare any international documentation required for shipment
  • Compile and submit monthly sales forecast 
  • Work with customers and internal departments to confirm system sales orders, shipping information, and resolution of customer issues
  • Enter, process and track all return authorizations
  • Review and evaluate all contracts
  • Review and book all internal requisitions and coordinate demo orders
Qualifications: 

Education Training:
College degree or relevant business experience; high school diploma required

Experience:

  • Five to seven years’ experience in similar administrative or customer service role
  • Sales support experience preferred
  • Oracle experience a significant plus

Knowledge, Skills & Abilities:

  • Experience drafting documents
  • Basic accounting knowledge
  • Strong written and verbal communication skills
  • Ability to work in fast-paced environment with multiple priorities, with minimal supervision
  • Proficient in Microsoft Office, specifically Excel and Word
  • Experience processing international orders and import/export documentation strongly preferred
  • The ability to interface effectively at all levels internally, and with the Customer
  • High developed problem solving skills and the determination to solve them in a timely manner