Credit & Collections Analyst (084-14)

Req Code: 
Accounting & Finance
Job Location: 
Rock Hill, SC
Job Summary: 

The Credit & Collections Analyst is responsible for all aspects of credit and collections for customer accounts.

  • Analyzes and recommends credit limits for customers, determines whether to release orders on credit hold
  • Makes collection calls to customers with delinquent account balances; high volume phone contact with customer or external collection resources
  • Performs account reconciliation to resolve billing issues
  • Prepares credit memo’s; researches unapplied cash and applies to customer invoices
  • Prepares AR aging reports
  • Prepares quarterly “bad debt reserve” report

Education & Training:
High school diploma or equivalent required

Two years' related experience

Knowledge, Skills & Abilities:

  • Must have professional and effective phone manner; ability to be firm yet diplomatic with customers
  • The ability to meet deadlines and work with time constraints
  • Experience using integrated ERP systems for collections (Oracle, SAP, and similar) and knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook
  • Basic skills in ten key touch and type 45 wpm