Global Sales Coordinator (104-13)

Req Code: 
Customer Service
Job Location: 
Rock Hill, SC
Job Summary: 

The Global Sales Coordinator will serve as a highly visible intermediary between the customer and internal departments; Sales, Customer Service, Supply Chain, Finance, and Executive Management.

  • Responsible for managing the order process from intake to delivery:
    • Prepare sales quotations, proposals and agreements
    • Prepare CTAs (Credit Term Approvals) and obtain appropriate approvals through credit department
    • Prepare DAFs (Discount Approval Forms) and submit for approval
    • Maintain order register as communication tool for all departments involved in the machine process
    • Enter orders in Oracle
    • Maintain system folders for revenue recognition per SOX policy and procedures (domestic and international)
    • Work with other departments to minimize lead-times and assure timely delivery of equipment (domestic and international)
    • Prepare any international documentation required for shipment
  • Compile and submit monthly sales forecast (domestic and international)
  • Work with customers and internal departments; confirm system sales orders, shipping information, resolution of customer issues
  • Combine global system forecast including metrics and stats
  • Enter, process and track all RMAs
  • Review and evaluate all contracts
  • Prepare VPAs (Volume Purchase Agreements) verifying vat fill quantities and system serial #s
  • Review and book all Internal Requisitions
  • Enter and coordinate all Eval/Demo orders
  • Update Installed Base with any necessary changes
  • Record all new customer information into Oracle

Education Training:
College degree or relevant business experience; high school diploma required


  • Five to seven years’ experience in similar administrative or customer service role
  • Sales support experience preferred
  • Oracle experience a significant plus

Knowledge, Skills & Abilities:

  • Experience drafting documents
  • Basic accounting knowledge
  • Strong written and verbal communication skills
  • Ability to work in fast-paced environment with multiple priorities, with minimal supervision
  • Proficient in Microsoft Office, specifically Excel and Word
  • Experience processing international orders and import/export documentation strongly preferred
  • The ability to interface effectively at all levels internally, and with the Customer
  • High developed problem solving skills and the determination to solve them in a timely manner