Software Questions

Q: Can the software be purchased?

Q:  Is there a free trial?

Q: Is there anything to download?

Q:  Can I run the application on my Apple or Android product?

Q: Who designs the models?  Can I send the DICOM data in to someone for the model to be created?

Q:  Can I share an exam with someone else? 

Q: What 3D displays are supported?

Q: What scan settings should be used on the CT Scan?

Q: I can login to the Bespoke Modeling website but when I select a bookmark I get a "connection refused" error. How do I get this to work?

3D Printing Questions

Q: Who prints the models?

Q: What format is output?

Q: Can models from MRI’s or Ultrasounds be printed?

Q:  Can non-medical models be viewed and printed.

Q: Can soft tissue be printed?

Q: How much does a model cost?

Q: Does the model cost including shipping and tax?

Q: Can I use a purchase order to print a model?

Q: Where are the models printed?

Q: What is the turnaround time on printed models?

Q: If I print a model of a hand or foot will the bones be connected?

Q: Can the models be used for clinical applications or diagnostics?

Q: Can the models be sterilized?

 


Q: Can the software be purchased?

A:  No, Bespoke Modeling is a cloud based application and only available as a subscription service or by the hour. (top)

 

Q:  Is there a free trial?

A:  There is a subscription that is almost free!  You can subscribe for $/€30 per month and that gets you two hours of modeling time per month and 10Gb of storage space.  Additional hours can purchased on-line for $/€10 per hour. (top)

 

Q: Is there anything to download?

A:  There is one small application to download, Bespoke Modeling Uploader.  This is the application used to upload the DICOM data from your computer or a CD to the cloud application.  There is a download link once you register as a user.  You also need to have a current version of Microsoft Silverlight loaded on your PC. (top)

 

Q:  Can I run the application on my Apple or Android product?

A:  The apps will be available very soon for you to downlaod to your mobile devices.(top)

 

Q: Who designs the models?  Can I send the DICOM data in to someone for the model to be created?

A:  There is no on-line model design service.  The software is so easy to use and so fast the user designs the model in a few button clicks.  The user can then view the final model, clean it up and add logos or text and print it locally or choose the cloud based printing service. (top)   

 

Q:  Can I share an exam with someone else? 

A:  Yes there is a “share” function in the application.  Other physicians or the patient can view the case. (top)

 

Q:  What 3D displays are supported? 

A:  Only multi-view 3D displays from Tridelity and Alioscopy have been tested.  (top)

 

Q:  What scan settings should be used on the CT Scan? 

A:  Download our scan setting and getting started guide  (top)

 

Q:  I can login to the Bespoke Modeling website but when I select a bookmark I get a "connection refused" error. How do I get this to work? 

A:  The Bespoke Modeling application uses a computer port (in the range 4500-4530) to communicate with the cloud servers. Check with your IT department to ensure that these ports are not blocked. If you can access the application from home, but not work, then this is likely the problem. Another way to test is to click on this Link. If you see the following image your connection should be fine.

(top)

 

Q: Who prints the models?

A:  You have three choices for having the model printed. 

  1. If you have your own 3D printer you can download the .zpr file (color) or .stl file (monochrome) and print yourself.
  2. If you have a local Bespoke Modeling reseller with a ProJet x60 series color 3D printer you can have them print the model for you.  You can either share the model with them on the cloud or download the file and send to them.
  3. 3D Systems offers an on-line cloud printing service built into the application.  When viewing the final .zpr file there is a “3D Print” button in the application.  You can either save the model on the cloud to be printed or you can select “cloud print”.  The cloud print pricing is shown automatically.  When “cloud print” is selected the user will be taken to a checkout screen where the credit card information and shipping information will be verified and the order completed. (top)

 

Q: What format is output?

A:  Two formats are output, .STL and .ZPR.  You also have control when exporting the .STL file of the resolution of the file.  The default value of 20% is a good value for 95% of the applications. (top)

 

Q: Can models from MRI’s or Ultrasounds be printed?

A:  Yes they can be printed but the quality of the models is generally not very useable.  The slice thickness of these scans are 4 or 5 mm or more and the automatic segmentation is difficult to use on soft tissue.  Be sure to preview the .zpr file before it is sent out to print. (top)

 

Q:  Can non-medical models be viewed and printed.

A:  Yes, any DICOM data can be viewed including industrial or micro CT scanners for reverse engineering, non-destructive testing and even archeology and anthropology!(top)

 

Q: Can soft tissue be printed?

A:  Yes if the “all tissue” filter is selected you will see the outside of the scanned subject and that is what will be saved and printed.  Please note that these models will be solid inside unless you import into another software package that can hollow the model.  Basically anything you can see on the screen can be printed but be sure to print preview the file to verify that is what you want. (top)

 

Q: How much does a model cost?

A:  If you print the model yourself the approximate cost is around 5 US$/€ per cubic inch.  If you select 3D Systems Cloud print service the minimum cost is $50/€50 per model and then the incremental charge is based purely on the volume of the material used.  Please note that bones are hollow and the hollow portion is not charged.(top)

  • Models 2.5 to  5 cubic inches (41 cu cm to 82 cu cm) cost $20/€20 per cu in/cu cm. 
  • Models 5 to 10 cubic inches (82 cu cm to 164 cu cm) cost $18/€18 per cu in/cu cm. 
  • Models 10+ cubic inches (164 cu cm) cost $16/€16 per cu in/cu cm. 

 

From left to right

Cu/cm

Cu/in

$/€
cu/in

Cloud cost $/€

in-house cost $/€

Full Skull Cranial Patch

890.3

54.3

16

869

272

Partial Skull

277.7

17.0

16

271

85

Trimmed to Orbit

84.1

5.1

18

92

26

Child trimmed to Orbit

75.5

4.6

20

92

23

Nasal and jaw

66.6

4.1

20

81

20

Small FOV

20.6

1.3

 

50

6

 

Q: Does the model cost including shipping and tax?

A:  The model cost displayed on the application does not include shipping and the appropriate tax.  The model cost on the checkout screen will include shipping and tax.(top)

 

Q: Can I use a purchase order to print a model?

A:  The Bespoke Modeling cloud printing service is only set up to be used with a credit card.  If you wish to purchase with a purchase order please contact your local reseller to see if they can accept a purchase order.  You can also contact www.Quickparts.com, 3D Systems industrial part printing service.  Quickparts.com offers a variety of on-line ordering and payment options based upon your needs. (top)

 

Q: Where are the models printed?

A:  At the launch of the service there will be two manufacturing sites.  Andover Massachusetts, USA and Le Mans, France.  Pricing, shipping and tax will be calculated from these locations based upon the location of the registered account. (top)

 

Q: What is the turnaround time on printed models?

A:  Most of the time models will ship out within 3 working days of the receipt of the files.(top)

 

Q: If I print a model of a hand or foot will the bones be connected?

A:  No, the bones will print in the correct location in the printer but they will not be connected since the bones in the body are not connected by bone.  In some cases the bones will look like they may have some slight overlap but after printing they will come apart fairly easily.  If you wish to have a bone model connected and then printed please contact your local reseller to see if they offer this service. (top)

 

Q: Can the models be used for clinical applications or diagnostics?

A:  No, at this time Bespoke Modeling has no clinical certifications.  The on-line viewing service and models are only to be used for doctor/patient communication and education.  For clinical applications please contact a professional medical modeling organization with the appropriate skill and certifications. (top)

 

Q: Can the models be sterilized?

A:  3D Systems does not offer a method of sterilization of printed models. (top)