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New Video Tutorials Tackle Hot Tech Support Topics for Customers

Tuesday, Feb 22, 2011 4:00 AM

RESEARCH TRIANGLE PARK, N.C., February 22, 2011- Geomagic® announces the launch of the company’s new Technical Support Tutorial Video resources, designed to give customers even more access to information in formats they prefer at the Geomagic Technical Support portal.

The first release of the technical support videos allows customers to quickly see and review visual instructions on hot topics such as setting license keys, software installation and targeted product functions. With 50 videos already available, the amount will rapidly increase across the next few months, and will deal primarily with the most frequently asked questions by customers.

“We constantly drive to increase quality for our customers and as a result, last year, we consistently scored at least 9.1 out of 10 for our technical support in customer surveys,” said Steven Perkins, Technical Support Manager, Geomagic. “But we know that we have to work harder to deliver technical support in the formats that our customers want, so the videos are part of a strategic move to deliver greater online support that can be accessed 24 hours a day.”

The video tutorials are located at Geomagic’s Technical Support site, and also include links to related videos and written instructions across the knowledge-base that customers can browse.

“We are committed to giving our customers the best support possible, and these videos are the latest milestone in a plan that has included investing in a new technical support infrastructure, adding a new comprehensive self-help knowledgebase, and expanding our in-person support worldwide,” said Karl Matthews, VP of Product Management, Geomagic. “In addition to helping existing customers, the videos help prospective customers effectively evaluate Geomagic technology, alongside the free trial download software available at our web site.”

Geomagic delivers online knowledge-base articles, videos and other tutorials through its technical support portal. Customers who subscribe to Geomagic Maintenance can also access live support and software upgrades. Find out more at Geomagic’s Maintenance page.

Geomagic Technical Support Help and Videos Channel, articles and other items can be located at the Geomagic website.

Geomagic Wrap, Geomagic Studio and Geomagic Qualify are all available as 30-day free trial downloads. To register, visit www.geomagic.com.

About Geomagic

Geomagic (www.geomagic.com) is a global company dedicated to advancing and applying 3D technology for the benefit of humanity. Geomagic’s scanning and design software solutions are used to capture and model 3D content from physical objects, organically sculpt complex shapes, and prepare products for manufacturing. In addition, the company produces powerful 3D metrology and inspection software that verifies dimensional quality by comparing as-built products to master designs. Geomagic’s Sensable Phantom haptic devices simulate the sense of touch in a digital environment. 

Geomagic’s software and hardware are utilized by world-class customers in a variety of industries, including aerospace, automotive, medical, consumer products, toys, collectibles, coindesign, jewelry, fine art, heritage restoration, research, education, mold making, entertainment, training and surgical simulation. In fact, some of the world’s leading companies and research organizationsuse Geomagic software, including Ford, BMW,Boeing, Harley DavidsonTimberland, Mattel/Fisher Price, Lego, Pratt & WhitneyNASA, Schneider Electronic, 3M, Danaher and Invisalign. Geomagic is based in Research Triangle Park, N.C., USA, with an office in Boston, subsidiaries in Europe and Asia, and channel partners worldwide.

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Geomagic, Geomagic Studio, Geomagic Qualify, Geomagic Qualify Probe, Geomagic Spark, Wrap, Geomagic Wrap, Phantom, OpenHaptics, Omni, Freeform, Claytools, Sensable and Sensable Technologies, Inc. are trademarks or registered trademarks of Geomagic Inc.  All other trademarks are the property of their respective owners.