3D Connect Service provides a secure cloud-based connection to 3D Systems service teams for proactive and preventative support, enabling better service to improve uptime and deliver production assurance for your system. With 3D Connect Service, your system will automatically send alerts to 3D Systems’ service team for immediate assistance in resolving printer-defined conditions or exceptions, solve problems remotely, pre-order parts, and schedule on-site services as required.
Active system management
Proactive service alerts to 3D Systems
Real time remote diagnosis
Automatic support case creation
Intelligent preventative maintenance
Planned service visits and parts ordering
Avoid build failures and unplanned downtime
Direct link to 3D Systems support experts
Improved time to resolution
Enhanced service experience
Scheduled maintenance tailored to machine use
Right part, right time, improved uptime
Note: 3D Connect Service is available on select 3D Systems printers. Please check with your 3D Systems sales or service representative for further detail on availability.