Protect your additive investment and maximize the productivity of your 3D Systems printing solution. When your 3D printer is covered by a 3D Systems Extended Service Plan, you gain access to world-class technical experts and priority service. We provide coverage that meet the needs of your business, whether it is short-run prototype builds or large-scale production on the factory floor.

Ensure Site Readiness

Our service teams work with you each step of the way to enable site preparedness and readiness for the installation of your printer. 3D Systems Installation Services ensure your new 3D printer is calibrated and ready for your first build. Most installation services also covers basic onsite operator training, so you can print on day one.  

Maintain Business Operations and Avoid Unplanned Downtime

A 3D Systems Service Plan provides access to service coverage for your system after the original manufacturer’s warranty period, and includes: 

  • Priority onsite support services and response times
  • Unlimited phone and email support
  • Scheduled preventative maintenance 
  • Printer software and firmware updates 
  • Application remote support 
  • Access to next business day spare parts in most Regions

3D Systems Support Service Plans

Service Delivery Features

Preventative Maintenance Plus Plan

Standard Plan

Premiere Plan

Elite Plan

Phone & Technical Support

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Preventative Maintenance Service Visits

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Onsite Support

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After Hours Onsite Support

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Spare Part Replacement Coverage

- - yes yes

System Laser Replacement Coverage

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  • Connect with World Class Service Experts

    Technical support engineers are here to provide you with unlimited one-on one support for all your troubleshooting needs as well as arm you with the tools and knowledge necessary to get the most out of your printer.

  • Grow Your Business

    3D Systems Support Services include access to application support services. Our team of Application Engineers can unlock the value of your additive manufacturing business case, improve part quality and help accelerate business growth. Available remotely, onsite or at one of our Customer Innovation Centers.  

  • Real-Time Proactive and Preventative Support

    All of our service plans include 3D Connect Service* coverage, which provides a secure cloud-based connection to 3D Systems service teams for proactive and preventative support to enable better service, improve uptime and deliver production assurance for your system. *where available

Get in touch with an 3D Systems service support expert and learn about more about our contracts.